FAQ's

SIGN UP & PLAY

Signing Up

How can I join Black Card Lottery?

You can sign up link on our website www.blackcardlottery.com filling out a online direct debit form or by calling our Customer Experience team on 08007022581. Black Card Lottery is an ongoing monthly subscription lottery where paid tickets are automatically entered into all our prize draws. You can purchase up to three tickets to play in our draws. Each ticket is based on your personal membership ID number and costs £10 per month to play. 


There are prizes page link announced every single day. 35% of each ticket sold goes to supporting black charities & causes. For more information on how Black Card Lottery works, check out our how it works page.

What's the difference in playing with 1 or 3 tickets?

Each paid subscription will ensure that one ticket is entered into all of our draws for the upcoming month with a chance to win prizes every single day.

You can purchase more than one subscription which will in turn give you more tickets to play and increasing your chance of winning.

Your ticket(s) is based on your personal membership ID number. Only playing members ID's are entered into the draws.


If you’re lucky enough to have your member ID is drawn, you and only you are the winner. You are automatically entered into all prize draws, giving you the peace of mind that you will not miss out on any of the prize draws. 

For three tickets, your subscription would be £30 per month.

Where can I buy Black Card Lottery tickets?


The simplest way to buy Black Card Lottery tickets is to (sign up link)  at our website www.blackcardlottery.com You can also buy tickets by telephoning our Customer Experience Team at Black Card Lottery on telephone number number 08007022581.

Each month, there are a set of draws. You cannot buy tickets for one individual draw – the minimum subscription is for one month and costs £10. Each month's payment enters your ticket into all draws that month and means that you play for all the prizes in that month of play.

I’ve signed up to play Black Card Lottery, but when is the first draw? 

Firstly we need to get to our target of 1,000 members, which will allow us to generate bigger and better cash prizes for our members, and allow us to donate more to the charities and causes in our communities. Nothing to pay until we reach our target of 1000 members.

How can I pay for my tickets?

Our players make monthly payments for their tickets by Direct debit. Setting this up is quick and easy and you'll never have to keep signing in every month. 


Any prize money will be paid directly into your bank account. We do not store customer debit card details.

I signed up to play on the Black Card Lottery website, but I haven't received a confirmation email yet. What should I do?

When you sign up to play through our website, we'll send you a confirmation email containing important information about your subscription(s). If you don't receive this email within an hour of signing up, please check your SPAM folder in your email first. Just in case sometimes emails from new contacts or businesses get filtered to your SPAM folder.

Please add Black Card Lottery to your safe sender list. This just tells your email provider that you want to receive emails from us.

I’ve signed up to play Black Card Lottery months before the first draw, when will my first ticket subscription payment be taken? 

Once we reach our target of 1000 members/players, we will notify you on the first draw date. Your first payment will be taken near or around the 27th of each month, which will enter you into the following months draws. 

Why can't I use Debit, credit or PayPal' payment method?

The Gambling Commission has announced a ban on the  use of credit cards to gamble from April 2020. 

Continuous debit and credit card payments are typically higher in cost than direct debit. Being not-for-profit lottery we want to ensure as much money as possible goes back to the charities we support. 

Direct Debit is the most secure form of payment available and that fraud is highly unlikely.

Winning Cash

What happens when I win a prize?

For our jackpot Prize winners, we'll send you the good news via text and email with a link to claim your prize.


Our Daily Prize winners will do the following:

  • Vouchers & event ticket winners will receive their vouchers in the mail.
  • Small electric device winners will receive they prize via delivery.
  • Large appliances will be delivered right to your door. We will call and confirm delivery date.


Please note we'll need you to answer two security questions in order to confirm your identity. We need to be sure we are speaking to one of our members about their account, before we reveal any important information like a win.

Prize money is usually transferred into your bank account within 28 days.


How can I change my bank details?

If you need to change your payment option, please call us on 08007022581.  We do not store customer debit card details. Do not send a request to change any payment details by email or post. 


These updates must be discussed in a telephone call. We will verify your identity and membership with us, then send you a new payment link, to update your details safely yourself. 


Protection

What are the warning signs for scams?

Black Card Lottery urges the public to be vigilant and look out for key warning signs in any communication telling them they have won and lottery:

·  You cannot win a lottery unless you have entered. You must be a player of Black Card Lottery to win a prize with us.

·  Legitimate lotteries don't ask you to pay taxes, custom fees, insurance shipping, handling fees etc before you can receive your 'winnings'.

·  Scammers often ask their targets to send money upfront to them by money transfer.

If you are unsure about any communication you receive, please call our Customer Experience staff on 08007022581. or email us on info@blackcardlottery.com and we will be happy to advise.


How do I claim my prize?

Players paying by Direct Debit:
Your prize money will be transferred into your bank account within 28 days. Please note that, in some cases, for security reasons, we might need to call you to confirm bank account details.

 

How can I change my personal information?

  • You can register updates to all your personal information by calling us on 08007022581
    • You can also email requests of this type to info@blackcardlottery.com. If you are seeking any changes to your account, please note your full name, address and date of birth in your email.
    • You can also submit a request for these changes by post. Please write to the address below, stating what your previous details were and what you'd like to change them to be.

            Black Card Lottery,  24 Wilson Close, London, HA9 9ST.

    All requests will receive written confirmation of receipt and of any changes made. Please note, it's not possible for players paying by Direct Debit to request changes in bank details by email or post: these updates must be discussed in a telephone call.

What are the odds of winning Black Card Lottery?

  • As a new lottery, calculating the odds for the first draw is difficult and we can only offer a approximation. Estimated winning odds 1 in 100. 
  • For £10 a month, players membership ID are automatically entered into all Black Card Lottery draws. Winning membership ID are announced every single day of the month. Only playing members are entered into the Black Card Lottery draws, so prizes are always guaranteed to be won.

I'm worried I've received a letter/email/phone call from a scammer. What should I do?

Periodically, fraudsters will run lottery scams. Sometimes, these scams can involve an individual posing as Black Card Lottery. The scammers contact members of the public by letter, email, phonecall or SMS message. The scammers will then claim that their target is a winner of a special lottery award. The fraudsters will often then ask for payment or your bank details before they will transfer any 'winnings'.

We are also aware of instances of nuisance callers and criminals deliberately changing the caller ID, a practice known as 'spoofing'. In these cases, your caller ID displays a telephone number connected to Black Card Lottery, but the phonecall is not from us. The scammers then ask for information about bank accounts or payments.